Reply. on 25-04-2023 17:04. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. Well-informed. Simply select the track your parcel link in the email and enter the code to get the latest update. Scam texts can also come from unrecognised numbers. 30pm and still no txt. QuickStart, set up and connections. Eventually has to take them to court to stop billing me for internet I cancelled over the phone, email and snail mail. Virgin Media 8T6P52674441A961 Your return is on its way back to Virgin Media En Route Returned My parcel's journey + 17. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. Yodel does not arrange refunds or exchanges. Verified account Protected Tweets @; Suggested users“@SFINNIEG Sincere apologies @SFINNIEG. Get all of this information in the tracking section of the Yodel Parcel Tracker app. 44pm and the parcel. The guy did say it would be a. . Click & Collect – Once the courier has collected your parcel from the retailer you purchased the item from, you will usually be provided with a tracking code. Moved house, and my new self install broadband equipment supposed to be delivered today. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and. Once the parcel has been returned to the retailer, if you have any queries on when your refund will be processed please contact your retailer directly. Options. Virgin Media 8KXE002646908961 Your return is on its way back to Virgin Media En Route Returned My parcel's journey + 30. Free tracking and cover available as standard. I'm a new customer, due to recieve my quickstart pack tomorrow but I don't have a yodel tracking number to see when it will arrive. Accounts for the last 24 months are yet to be filed – Hancox says he has moved Yodel’s financial year in line with rivals, to aid industry comparisons – but he expects to be “close to. . Get all of this information in the tracking section of the Yodel Parcel Tracker app. Shop. Do you have a tracking number for your delivery? ^ML”Finally, there is a customer service hotline available – 0344 755 0117. Store to Store. If you do not have access to a printer, you can always print the label when dropping off your parcel at. You can track a parcel by entering your tracking reference in the field above – this will show you the latest status of your parcel (parcels are scanned at each physical point in our network). Virgin Media 8T6P52777362A961 Your return is on its way back to Virgin Media En Route Returned My parcel's journey + 03. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. Now get a letter from Virgin saying I have my TV and phone back hoch I cancelled and the bill is £116 a month!!. Scam texts, often referred to as smishing, are texts received when scammers have disguised SMS messages to look like they’ve come from a legitimate company. Parcel delivery and tracking FAQs. Get all of this information in the tracking section of the Yodel Parcel Tracker app. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Who we work with. Returns to online retailers typically take 3-5 working days (from the day our driver collects the parcel from the Yodel store). Once the parcel has been returned to the retailer, if you have any queries on when your refund will be processed please contact your retailer directly. yodelsinternational. Read more. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. Read more. Find a. Stay safe online. Use our app to: - Send a parcel from any of our thousands of local stores. If you need help or advice about your Yodel parcel delivery or collection, click through to find answers to any parcel query. Read more. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. I'm a Very Insightful Person, I'm here to share knowledge. it's a warning based on our current experience. Please remember which courier you have chosen and ensure you take it to a Collect+ store that offers that courier's services. Your Virgin Media return En route. Returns to online retailers typically take 3-5 working days (from the day our driver collects the parcel from the Yodel store). You can track the progress of. Read more. Free tracking available as standard. . 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Enter your Collect+ tracking code in the box above. Virgin Media 8KXE002622808961 Your return is on its way back to Virgin Media En Route Returned My parcel's journey + 27. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. . Read 2. Find a. Free tracking available as standard. on 15-09-2022 17:43. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. Send, collect and return parcels at your local store from early till late, 7 days a. Virgin Media 8JAV900094632961 Your return is on its way back to Virgin Media En Route Returned My parcel's journey + 18. a month ago. Virgin Media 8KXE002660392961 Your return is on its way back to Virgin Media En Route Returned My parcel's journey + 14. Read more. Find a. If you didn't arrange your return through the app, you can find. Close menu. Read more. Yodel Direct delivery Services. . Keep track of your parcel deliveries, book returns, UK mail and manage Click & Collect orders with ease. Virgin Mobile. Enter your tracking number and get "REAL TIME DELIVERY STATUS" of your parcel / cargo / shipment / package with Yodel Tracking. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). Virgin Media 8T6P52778964A961 Your return is on its way back to Virgin Media En Route Returned My parcel's journey + 02. on 08-11-2022 12:42. - Create and view a Collect+ account. Read more. Your Virgin Media return En route. Your Virgin Media return En route. ConversationOnce we have received your parcel into the Yodel network, and if your retailer allows it, you can choose to have your parcel delivered to a nominated safe place. it’s for the flat above mine and I have no clue how to change it in my account since it says I am no longer with virgin media. and delivery tracking information. Download the Yodel parcel tracker app now and enjoy a seamless parcel management, delivery experience and delivery. Yodel World Economy travels usually 3 to 5 days. Virgin Media 8QQA47845163A961 Your return is on its way back to Virgin Media En Route Returned My parcel's journey + 08. Check the live status of your order every step of the way, from the moment your parcel is picked up, in transit and out for delivery. Click on Track Orders on the right-hand side of the My Virgin Media homepage. Step 3 - Label the box – a letter came with the. You can watch as your parcel transitions from. See new Tweets. Is it coming today? How do I track it with no tracking number?In this conversation. Networking and WiFi. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 41390371405200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. wonkydragon. Good evening everyone, I was wondering if there are any Virgin Media Staff on here that could help me out please? A HUB 4 is supposed to be delivered today (although I can’t wait for the hub 5 to be Honest, so I can use the full speed of the connection on my own Router). Parcels made easy. Yodel does not arrange refunds or exchanges. Yodel failed to deliver. Picking up your package with Click and Collect. Have you received a number similar to this? ^AA”“@GoLuckyGrace1 Ah okay, I am so sorry to hear the parcel is missing. Promotion does not apply to customers with an Online Business Account. Read more. What does your Yodel app say in terms of the tracker, does it suggest it's still with us? ^TW”“@SilentEL Thanks, Em. Date of experience: November 19, 2023. Find a. Keep an eye on the Yodel tracking site and if you're still getting text messages after it shows the equipment has been returned, we can investigate further if needed. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. Yodel Services. Your Virgin Media return En route. Yodel has been named as the UK's worst parcels delivery firm for the second year running, with over half of its customers rating it as "bad" on a poll on. I was waiting on whatsapp for a long time yesterday before i managed to speak to someone. How to track a parcel. Browse Virgin Media Virgin Media Community. Did not hear from Yodel. Account - Cable. You may wish to get in touch with Yodel via their customer support team on 0344 755 0117. Once the parcel has been returned to the retailer, if you have any queries on when your refund will be processed please contact your retailer directly. 5 million in 2020. ^TM”In this conversation. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. The company delivers 150 million items per year and collaborates with 80 per cent of the UK's most significant merchants. As you can see from the above, they don’t have any record of any parcels due for my address. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. The best delivery service for ecommerce will be one that does all the work for you: importing orders, managing contacts and choosing the right shipping. Virgin Media 8KXE002618304961 Your return is on its way back to Virgin Media En Route Returned My parcel's journey + 30. Keep track of your parcel deliveries, book returns, UK mail and manage Click & Collect orders with ease. Return. What you get in your QuickStart pack depends on what Virgin Media services you ordered. Once the parcel has been returned to the retailer, if you have any queries on when your refund will be processed please contact your retailer directly. How it works 1. Our network is growing all the time. Get all of this information in the tracking section of the Yodel Parcel Tracker app. The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. My new quick start installation bundle is due to be delivered today via yodel however I have had no tracking information sent to me and when I check my virgin media, orders and appointments, nothing is showing? Will my order be delivered today as planned? Thanks . On our wavelength. Return. Weigh your parcel in kg as accurately as possible – you can use your own scales or a kitchen scale. Find your nearest Yodel Store. on 29-11-2022 08:31. Virgin Media. Received my new - 5055353I’m so frustrated with Yodel. I've logged into the app and checked through all emails, but recieved no update from VM or Yodel. Sign in . Wasted a day waiting for Yodel to deliver my quick start kit, no tracking number, no text message to give a 2 hr window. Once the parcel has been returned to the retailer, if you have any queries on when your refund will be processed please contact your retailer directly. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714“@RobbieDurham Hi Robbie, thanks for your Tweet, I am sorry you're still waiting for a delivery from Yodel. Verified account Protected Tweets @; Suggested users“@RDominic40 If you are able to give the team a call as suggested they can have a look at chasing this with Yodel for you. Track package Add package title × Choose country. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. She said it was an all day delivery so couldn'. YodelDirect has all , we offer a variety of different services - a positive delivery experience is no tracking information yet' to 'what are you ? | MJ Then your tracking reference. Virgin Media 8KXE002660400961 Your return is on its way back to Virgin Media En Route Returned My parcel's journey + 14. Registration is fast, simple and absolutely free so please join our community today. Yodel does not arrange refunds or exchanges. The note stated that they had left his delivery – a fragile. Your Virgin Media return En route. I don't work for Virgin Media. Yodel does not arrange refunds or exchanges. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. Joining in. Find a. The Collect+ Send service is in partnership with Parcel2Go. Yodel is the least of your issues. You can track your package on all of our courier services, including TNT, Yodel, DPD, EVRI (formerly Hermes) and Parcelforce, to name only a few. Get all of this information in the tracking section of the Yodel Parcel Tracker app. on 28-03-2023 08:11. Yodel services Back. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been returned to. 42 (exc VAT), posting a parcel to your family, friends or customers through the Yodel network is easy and affordable. Virgin media internet is terrible, slow and their customer service makes it nigh impossible to cancel. Hi there Bradley2, Thanks for your post and welcome to the community. My quick start package was due to arrive between 6:30pm - 8:30pm last night. Your Virgin Media return En route. Registered office: Meridian House, Fieldhouse Lane, Marlow, Buckinghamshire, SL7 1TB Registered in England and Wales 044170470980982. Get all of this information in the tracking section of the Yodel Parcel Tracker app. Simply drop your parcel off at one of thousands of local Yodel stores. Once the parcel has been returned to the retailer, if you have any queries on when your refund will be processed please contact your retailer directly. I'm in a really frustrating situation. Most QuickStart kits have just 6 cables, connectors and powerlines to. Check with your retailer if you can use our home collection returns service or click here to see if you can return through our Deliver to Store service. Lee1981. Our courier partner, Yodel, will keep you updated every step of the way. on 26-11-2022 19:16. This is what it says (which doesn't make sense to me?): - 5105152. Re: Yodel (oh god, no) email when. Find a. Most are open early 'til late 7 days a week. Get all of this information in the tracking section of the Yodel Parcel Tracker app. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. co. Firstly, head to our tracking page and check the date your parcel is due to be delivered. We would like to show you a description here but the site won’t allow us. Virgin Media 8QQA47844359A961 Your return is on its way back to Virgin Media En Route Returned My parcel's journey + 03. Virgin Media 8T6P52751413A961 Your return is on its way back to Virgin Media En Route Returned My parcel's journey + 11. Simply enter your parcel tracking number or click through from your Yodel emails to learn more about your parcel's. Enter your parcel number on our tracking page to see if you are able to enter this information online. But this was before we were due to move in - so when Yodel gave m. As you can see from the above, they don’t have any record of any parcels due for my address. Latest Articles Back. - Find your nearest Collect+ store. Enter a town or postcode to find your nearest store: Yodel | Parcel Tracking How to use Click & Collect How will I know when my item has been returned? Parcels made easy. on 12-11-2022 20:05. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. 3. Thanks so much for your patience with this. Yodel is a delivery service company based in Liverpool, England. Tools. Your Virgin Media return En route. Main menu; Bundles. If necessary, repeat this process for an additional parcel. Returns to online retailers typically take 3-5 working days (from the day our driver collects the parcel from the Yodel store). Yodel strikes again. Most QuickStart kits have just 6 cables, connectors and powerlines to. I had a text from Virgin saying "Yodel will be in touch with your 2 hour timeslot. Your Virgin Media return En route. Yodel Delivery due tomorrow - No tracking and no order showing. Find a. Thank you,In this conversation. . Find a. Rob Beck ordered a new router from Virgin Media in March. Please, keep an eye on this and let us know of any updates you have moving forwards. Simply select this option during your order process, take the barcode along to your local Yodel Store when dropping your parcels off and let the Yodel Direct shopkeeper do the rest. We would like to show you a description here but the site won’t allow us. recognised, but I have received another email saying that it had been delivered, but not to me 😂 for information the tracking number was [REMOVED] 0 Kudos Reply. " (screenshot of tracking attached) I contacted Yodel chat again and they've said I need to be patient! Is 3 weeks+ normal?Your Virgin Media return En route. Find a. Find a. Virgin Media 8KXE002654912961 Your return is on its way back to Virgin Media En Route Returned My parcel's journey + 08. They'll send you an email (and a text too if you shared your mobile number) when your order has shipped, and another when it's been delivered to your chosen CollectPlus Point. Find a. With parcel deliveries starting from just £2. Yodel is just the latest victim of a cyber "incident" and undoubtedly will not be the last. Yodel didnt deliever my quick installation kit and i do not have a tracking number to track where my broadband kit is. Read more. Track your order on the go, too, through the My Virgin Media app. Read more. Manage all your home and store deliveries in one place. They never were. We deliver over 700 million packages a year to over 220 countries and territories worldwide. It turned out to be a Samsung phone worth nearly £800, ordered (apparently) from the catalogue. Get all of this information in the tracking section of the Yodel Parcel Tracker app. Find a. My Virgin Media App. Returns to online retailers typically take 3-5 working days (from the day our driver collects the parcel from the Yodel store). My Virgin Media App. This is not my fault, I did as Virgin asked and sent it back via the supplied delivery service but Virgin are sending me text messages non stop demanding. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. >DG”“@hymus_john Hello John, I am so sorry that your parcel has not arrived. Can I have some assistance with this please as I have done my bit but yet again Yodel seem to have lost or stolen it and I don’t want to. I've called the sales team and I think they're going to try to have it resolved today. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. Find a. 2022 and 23:59 on 31. Yodel tracking say equipment still en route to Virgin 3 weeks after equipment dropped off. So if you can nab a Hub 5 from Virgin it's well worth it. Find a. the delivery itself is completely legit and all in my name. If you need help or advice about your Yodel parcel delivery or collection, click through to find answers to any parcel query. Options. So I went outside my house no. I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. Track your YODEL orders while informing customers with tracking notifications & manage returns easily. Everything you need is posted to you. It operates during the same working hours as the webchat. Store locator. Options. Simply select the track your. 4. Help with tracking. Yodel does not arrange refunds or exchanges. Help centre; How to sell on Gumtree; How to sell on Preloved; How to sell on Shopify; How to sell on Etsy; How to sell on Asos Marketplace;. Text yesterday saying Yodel will be in touch with a 2 hour delivery slot and heard nothing, no tracking number received either. Manage Your Account. You’ll find some simple step-by-step instructions telling you how to set up each of your services. Virgin Media 8JAV900082856961 Take your Virgin Media parcel to a Yodel Store Take to Store. Latest Articles. Once the parcel has been returned to the retailer, if you have any queries on when your refund will be processed please contact your retailer directly. Virgin Media Quickstart set up. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. web. Your Virgin Media return En route. Yodel does not arrange refunds or exchanges. Yodel does not arrange refunds or exchanges. Yodel provides UK parcel tracking for all deliveries, so you can always know where your package is. - Track the progress of your sent parcels. No recent parcel is showing under your name and address. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Yodel services Back. Sometimes the driver may get ahead of schedule and will get to you before the delivery window. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. Please try again later. Can I ask on this topic, was the handset sent for delivery at any - 5160409Why Virgin Media still use Yodel as a delivery partner I don't know. ^GT”Smart Send from Yodel Direct is our innovative new bulk parcel delivery service that puts you in complete control. All forum topics;YODEL. @Zach_R. This should help reduce the well-known anxiety of waiting for a parcel to arrive or the fear of it being lost. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesNo updates on the tracking for 7 hours. Get all of this information in the tracking section of the Yodel Parcel Tracker app. Virgin Media 8QQA47827027A961 Your return is on its way back to Virgin Media En Route Returned My parcel's journey + 19. 3 weeks ago. Eventually has to take them to court to stop billing me for internet I cancelled over the phone, email and snail mail. 7 million in fiscal 2021, up from £9. Your Virgin Media return En route. Your Virgin Media return En route. Measure your parcel and note down the length, width, and height in cm. Our Return to Yodel Store puts customers in control of their parcel's return. Thanks for your post and welcome to the community. Your Virgin Media return En route. See new TweetsIt was meant to be delivered yesterday I can't contact a human on live chat or phone at Yodel. Virgin Media 8KXE002644364961 Your return is on its way back to Virgin Media En Route Returned My parcel's journey + 27. Yodel UK Delivery. ” Luckily for Angela she could rely on her CCTV system to support her. Get all of this information in the tracking section of the Yodel Parcel Tracker app. Return. - 5160409I had texts off Virgin yesterday and the day before, confirming my broadband box was on its way and that Yodel would inform me of my delivery slot. I've had a new 360 box. Options. - Create and view a Collect+ account. Virgin Media 8KXE002622808961 Your return is on its way back to Virgin Media En Route Returned My parcel's journey + 27. The tracking code will enable you to track your parcel and will update to show when it is at the chosen Collect+ store. Hi, I've recently joined a broadband plan as a new customer and ordered a new self-installation kit. Get all of this information in the tracking section of the Yodel Parcel Tracker app. Functional cookies help to perform certain functionalities like sharing the content of the website on social media. Where is your parcel coming from: Where is your parcel going to: Weight. Find a. There are two ways to return a parcel through Yodel. Furthermore, VM agent asked the VM client (me) to be the middle man to help. - Track the progress of your returns. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. Delivery - not arrived. - Create returns labels for 300+ retailers. Your Virgin Media return Pending. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. However, I still haven't received any message from Yodel on when the parcel would be delivered to me. I've replied to numerous emails asking for a returns label but nothing received. - 4856480Hub 3 stuck at Yodel. We would like to show you a description here but the site won’t allow us. Once the parcel has been returned to the retailer, if you have any queries on when your refund will be processed please contact your retailer directly. Get all of this information in the tracking section of the Yodel Parcel Tracker app. If your parcel requires proof of delivery the driver will try to deliver to a neighbour and will need to take a photo. To do this, you’ll need to wait until you receive your tracking email. Print in Store available in 100% of Yodel stores. Yodel does not arrange refunds or exchanges. I received a text from VM on 24/11 saying it would be delivered on 25/11 and to await a time slot from Yodel to then get an email late 24/11 from Yodel to say. Virgin Media 8T6P52725406A961 Your return is on its way back to Virgin Media En Route Returned My parcel's journey + 12. Your Virgin Media return En route. Virgin text me in the 25th telling me yodel would contact - 5191673. Virgin Media 8KXE002617003961 Your return is on its way back to Virgin Media En Route Returned My parcel's journey + 31. Once the parcel has been returned to the retailer, if you have any queries on when your refund will be processed please contact your retailer directly. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. Drop items off at a time and place that suits you. on 28-03-2023 09:35. Not only do we offer courier tracking UK wide; international postal tracking is where this tool really comes into its own. Your Virgin Media return En route. Get all of this information in the tracking section of the Yodel Parcel Tracker app. Your Virgin Media return En route. Returns to online retailers typically take 3-5 working days (from the day our driver collects the parcel from the Yodel store). Your Virgin Media return En route. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 41390371405200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Major CollectPlus retail partners include Amazon, ASDA Direct, Clarks, Dorothy Perkins, House of Fraser, JD Sports, M&S, New Look, Topman, Topshop, Virgin Media, and Republic. - Track the progress of your sent parcels. Clearly there has been a hiccup between VM & Yodel and I’m now left without my. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. Read more. Read more. Read more. This will allow you to see exactly where your parcel is at any time. Latest service updates; How to make a claim; Contact Royal Mail; See all help and support Yodel does not arrange refunds or exchanges. - Track the progress of your returns. Simply enter your parcel tracking number or click through from your Yodel emails to learn more about your parcel's journey. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. Find a. Yodel Direct parcel tracking. Your Virgin Media return En route. Close menu. Yodel does not arrange refunds or exchanges. You also get the freedom to operate within your own timeframes and according to your preferred schedule. Get all of this information in the tracking section of the Yodel Parcel Tracker app.